Insights

Practical perspectives for better technology decisions.

Short, business-focused guidance on AI adoption, outsourcing, provider selection, renewals and governance.

AI

Start AI strategy with business value—not tools

How to find the few workflows where AI can justify investment and create measurable outcomes.

AI

Why pilots stall before production

Data, ownership, governance, integration and adoption often matter more than the model itself.

Managed Services

Choose the service model before the provider

Outsourcing, staff augmentation, hybrid and in-house delivery create different responsibilities and economics.

Provider Selection

Why the cheapest proposal may not be the lowest-cost option

Scope, transition, retained effort, controls and exit readiness can change the economics materially.

Renewals

What to review before renewing a strategic provider

Separate changes in price from changes in scope, demand and service performance.

Governance

Move beyond SLA reporting

Bring service quality, business experience, actions, invoices and key contract dates into one executive view.